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Frequently Asked Questions
Q: How do I order a logo design?
A: On our home page click on any of the Start Now buttons on the page or under each package on the packages and pricing page. Next, just complete the creative brief, make payment and we begin your logo design on the same day or the next business day of receiving your order and proof of payment or payment.
Q: When do you start working on my project?
A: As soon as we receive your order and payment or proof of payment.
Q: When can I see my initial logo design?
A: After we receive your payment it will take approximately 1-3 working days, depending on the package, before we can present you with the first concepts of your logo.
Q: By what mode you would present the logo?
A: We will create save the document in pdf format and e-mail you the concepts.
Q: If I don’t like initial logo design how many changes I can suggest?
A: Changes can be applied to your chosen logo design or various concepts of your choice, until you are fully satisfied. You will be presented with four or more logo design variations for your satisfaction.
Q: What if I have my own idea for a logo design?
A: Indicate your logo request on the creative brief; your requirement will be fully met.
Q: Do your packages include illustrations?
A: Our packages include illustrative logo design and the designs can range from very simple to complex.
Q: Do you claim the rights of created logo design?
A: All rights of the logo purchased belong to our client.
Q: Can you improve my existing company logo design?
A: Yes, you can provide an Adobe Illustrator file or pdf and we can work from that.
Q: If I am not satisfied with what you present to me during the initial stage can I demand a refund?
A: This will not be possible but if at the end of the design process, you can be given extra revisions to modify the concepts.
Q: While designing my logo what color formats will you provide?
A: Color format used during the design process is RGB from PANTONE colors. It is important to us that you see the colours accurately on your screen during the process, on the final stage we prepare the logo in other colour formats.
Q: Do you also use PANTONE colors?
A: Yes, we use Pantone colours from appropriate sources and provide your final logo in Pantone CMYK for print and RGB for on screen use.
Q: You claim to provide satisfaction guarantee to your clients, does this mean I get a refund?
A: We do not provide refunds. Designers design the logos based on the information given by a client. You may be granted extra revisions if your package does not include them but it depends on the situation, which means we will continue improving your logo until you are fully satisfied without any additional charges. We also make sure that clients are satisfied with their final logo.
Q: Do you provide services to clients all over the world?
A: Yes, no matter where you are.
Q: If I am in a different country how can I pay for my logo design or graphic design?
A: All overseas payments are through PayPal
Q: How do I receive my final files?
A: We will upload your final files to our Download Manager for you to download. Providing easy instructions on how to access and use our Download Manager.
Q: Why should I give you my personal details?
A: Your details are important for us to be able to provide you with our services and to maintain in contact with you while designing your project. We do not give your details to third parties.