TERMS & CONDITIONS OF USE
Upon ordering the services of Logoland Australia (Logoland.com.au), you the client agree to have read, understood and accepted the terms of use of Logoland Australia (Logoland.com.au). If you have not read or you do not agree to our terms and conditions you shall not engage in our services.
Table of Contents
1. Design Orders and Cancellations
2. Eligibility
3. Fees charged
4. Creative Brief
5. Revisions
6. Logoland Australia Offers/Specials
7. Design Outcome
8. Production/Turnaround Time
9. Artwork Copyright
10. Logoland Packages
11. Logo Trademarks
12. Privacy Policy
13. Logoland Website
14. Website Design Services
A. Website SEO
B. Website CMS (Content Management System)
C. Website Images and Vectors
D. Website Release
1. Design Orders and Cancellations
In ordering the services of Logoland Australia, Logoland.com.au you agree to be legally bound by these Terms and Conditions. Please read these terms carefully. If you do not accept these Terms and Conditions stated here without modification, you may not use the Logoland.com.au service. Logoland is a design firm as well as an Internet entity of which clients can view and order artwork to be produced for their company in a way that is easier for the designer and the client from the comfort of their own home or workplace. Logoland.com.au graphic designers communicate with clients through email or phone. Logoland Australia team members do not visit clients or meet with clients in person.
2. Eligibility
To be able to qualify for the use of services of Logoland.com.au client must be 18 years and over, agree to these terms and conditions, and complete the Ordering process and sign a contract if applicable.
3. Fees Charged
Fees are charged on a Pre-Pay basis, the fees are non refundable once the project has commenced, if the project has not commenced an administration fee will apply. Once the design brief is submitted to Logoland Australia, all design fees are payable in advance.
No cancellations will be accepted once the design has been paid for and no refunds will be given. For invoiced orders, cancellations may apply if order is not paid for within 14 days. An unpaid order may be rejected, if an order is made a second time at any time by the same company.
Logoland Australia does not provide refunds; reason being the client has already reviewed the samples provided and they can use them if they decide to. If client is not satisfied during the design process, the client will be provided with options on how to it is best to proceed and our team will provide their recommendations on what the next step should be whether it may be to continue with the concepts provided and further information be provided or new concepts provided and if applicable further revisions.
The client orders the services of Logoland.com.au. Logoland.com.au will design the first concepts for the client and email them. Project design shall not begin until full payment is received and project shall not be completed all design details have been received by Logoland Australia including any images and content. All prices of the packages are displayed in (AUD) Australian Dollars for design only. Printing is not included. After project is finalised, additional fees apply for modifying artwork.
4. Creative Brief
It is the client's responsibility to send any creative briefs to Logoland Australia (text & images to be included and provide detailed descriptions. Logoland.com.au may decide in its own discretion to reject a creative brief if the project has not yet been paid for. It is required that a Logoland Australia creative brief be submitted for a project to commence, payment is also required as mentioned on (3) Fees Charged, the Logoland creative brief is the service order.
5. Revisions
In certain cases if a client has used all revisions available the client may be charged for extra revisions starting from $49.00 AUD per revision or if our team finds that the design is advancing towards completion our team may grant the client further revisions free of charge. Logoland.com.au reserves the right to deny the production of artwork on receiving feedback indicating that the client wants their logo similar to another existing logo, if the client insists Logoland Australia will provide information regarding copyrights and the client shall be responsible thereafter.
Revisions consist of a number of times in which the artwork is sent to the client to review. Client agrees to provide timely responses to Logoland.com.au after receiving status notifications from Logoland.com.au. It is the client's responsibility to maintain in contact with our design team during the design process. Client shall have a maximum of 60 days (including weekends) to respond to each set of samples sent to them for review. If after 60 days client fails to respond Logoland.com.au will assume the production/project complete; Logoland Australia will close the project. At such time Logoland.com.au shall have no further obligation to the client. Logoland.com.au shall not be held responsible for the condition of the artwork in the event of such circumstance. If client responds after 60 days, a fee to have the project reopened will apply, taking into account the time that has passed and the any higher cost rates that may be applicable.
6. Logoland Australia Offers/Specials
When Logoland Australia has promotional discounts available; clients must follow the correct instructions and enter the code if requested and how it is requested. Logoland Australia will not provide any refunds to accommodate for discounts where they have not been applied due to customer error, Logoland Australia will not be held responsible for form errors. Logoland Australia will only accept orders with discounts where the code has been entered and/or correct instructions have been followed. Logoland.com.au can in its own right begin and end special offers at any time.
7. Design Outcome
Although Logoland Australia makes every effort possible to provide clients with effective design services that stand out from other/competitors and aims to help a company achieve great results and profit, Logoland Australia may not be held responsible in any way for the loss of profit of a company. Logoland Australia is not responsible for the project once it has been finalised and released. Where clients provide their own ideas and are not open to our designer’s suggestions and recommendations, Logoland Australia will not be responsible for the end result of the design.
8. Production/Turnaround Time
Although Logoland Australia aims at providing revisions at the due date or at an earlier time if possible. Logoland Australia specifies the time that it will take to finish the artwork in each of the packages included, if by any circumstance the process takes longer, in such circumstance client will be notified of the delay and will be given an approximated date in which the artwork will be finished. This can happen if Logoland Australia receives a large amount of orders. Logoland Australia gives initial design turnaround times for each package of logo design and web design; the full project time depends on the client's response to revisions. Turnaround time is calculated from the day that Logoland Australia sends the design confirmation to client after having received creative brief, full payment and any additional information or images.
9. Artwork Copyright
The copyright of all finalised artwork produced for our clients belongs to our client, Logoland Australia does not maintain copyrights for the artwork, except of having designed the artwork and being able to show the artwork on our portfolio. Any material that is not finalised/provided as a final product to the client belongs to Logoland Australia, like unused concepts.
Logoland Australia shall not be held responsible for artwork produced for a company that may not be registered and that there may be a legal issue due to the business name, therefore after the artwork has been produced Logoland Australia shall not be binded to the company logo in any manner.
10. Logoland Packages
Our online packages include logo design packages, logo design bundles packages, website design packages and complete packages. Our packages include a specific set price. Additional costs may apply if client requests services that are not included in the package.
With website design packages as an example; our website design packages include a specific amount of pages and one contact form only, pages include images and text, if client requests an image gallery, tables within the content, any other graphics or icons to be designed additional costs will apply.
11. Logo Trademarks
Our team makes every effort possible to ensure that a client's logo or website is unique when compared to our client’s competitor’s logo or website. Logoland Australia cannot guarantee that a logo that we design will be absolutely unique (e.g. in the World) Logoland Australia guarantees that it will try to design a unique logo compared to the clients company industry (e.g. if a mechanic, automotive industry in Australia) not to all general logos. If a logo is similar to another logo in the industry it would be purely coincidental, our company designers plan and design unique logos from the beginning to the end.
12. Privacy Policy.
Client information is used for design and communication purposes only and it is never provided to any third parties without your consent nor sold or exchanged in any way. We collect information from you when you place an order to be able to provide you with our services.
When ordering on our website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number and other details appropriate for our use. Any information we collect from you may be used to create a transaction, a purchase order, payment invoice or a quotation. If applicable we may send you periodic emails with information or offers that we may have, you will be able to unsubscribe freely at your discretion if you do not want to receive any emails with information or offers after you have received the first email, if applicable.
13. Logoland Website
Logoland.com.au is in its own right to change, edit or add to these terms and conditions in its own discretion at anytime. a) Portfolio, Client's artwork is used as samples in our portfolio, Logoland.com.au has the right to display artwork created by designers on our website, visual and any print advertising.
The Logoland Australia website, all written content and graphic images, including client artwork displayed on the website are copyright of Logoland Australia, Although Logoland Australia maintains copyrights to having designed the artwork only; full copyright belongs to the client. All content and graphic images shall not be copied in any manner, this is strictly prohibited. Any company that does not respect these terms will be in serious violation of global copyright laws. Logoland Australia takes copyright laws very seriously and constantly makes checks. If Logoland Australia finds copied content from our website, Logoland takes action with urgency.
Logoland will not be held responsible for server problems and breakdowns, but will endeavour to fix any problems with suppliers as soon as possible. Logoland web site rights. Logoland.com.au shall not be held responsible for delays on the web site or any other problems which the client may experience with the web site at anytime, although Logoland.com.au and its owners want to provide the best experience possible for visitors to our website, therefore we will try to fix any problems and/or barriers there may be. Logoland.com.au reserves the right to remove part or all of the web site and/or its content at anytime, which may be to edit and/or upgrade and transform all or part of the web site.
14. Website Design Services
A. Website SEO
Our website design services are provided with the intent of providing an online presence; Logoland Australia does not guarantee a Search Engine first page ranking or any high rankings. Although we aim at providing the best service possible and the best coding practises to ensure that our clients website has a fair chance within popular search engines we do not provide a guarantee as clients need to engage in or organise ongoing SEO practises that may enable their website to have more links and better rankings after the website has been completed.
B. Website CMS (Content Management System)
Logoland Australia includes a CMS (Content Management System) with some of the websites, depending on package or client’s ordering, although we made every effort possible to select an easy to use, simple CMS, there may be some clients that find the CMS not so easy to use. The CMS is easy to use for the average person with some technical skills. The functionality of the CMS cannot be guaranteed or backed up by Logoland Australia as the CMS is not part or has not been created by Logoland Australia. The CMS we use is owned by another company, the other company does not need your details, we do not share client’s details with them as it is not necessary. Our services do not include ongoing support on how to operate the CMS, the company that created the CMS may have further information in regards to how to use or how to troubleshoot issues on their forum and they include documentation with the CMS to help you understand more. The documentation, how it is presented or the accuracy of the information belongs to the third party company and has no relation to Logoland Australia.
The CMS is integrated to the uploaded website, the client can edit the content once the website is uploaded not during the design process, and only our designers/developers shall have access to the unfinished website. Once the website is released the client will be provided with the CMS login details if a CMS is applicable.
C. Website Images and Vectors
Logoland Australia acquires images from Stock Photo websites, the copyright of the images belongs to the owner of the images, the images are for use on the website only, usually one use only, all images have licensing restrictions and this information should be acquired by the client if they need it. Logoland Australia cannot provide images and vectors used on the website for other uses, if the vectors/graphic images were created by our team we may be able to provide them for other uses but a fee will apply. The vectors colours may need to be converted if the use is for CMYK/printing.
D. Website Release
Website is completed/finalised and released after the client has approved the website to be uploaded by our team to their server. The client shall provide their hosting details. The website hosting is acquired and organised by the client as with the domain name. Once the website is released/uploaded our team ensures that the website is functioning as intended and that there are no errors, the enquiry form is setup/made to function, it is connected to the client’s nominated email address. Logoland Australia does not setup email accounts this should be done by the client or the client’s web host.
Once the website is uploaded and released no new modifications will be made the website, once the website is uploaded the project is finalised. The client shall check the website thoroughly and advise us within 7 days of release if there are any errors with the website that were not on the temporary website that was shown to them that may have been due to uploading or that may not have been detected previously by the client or our design team, this does not include spelling mistakes on written content as written content is provided by the client. Our team makes every effort to provide error free work of the highest quality avoiding such circumstances, if in case there is such a circumstance our team will analyse the website and project records to check if the error is new or happened during uploading or before.
If the error or modification required is new or due to modifications made by the client or someone else either with or without the use of the CMS (Content Management System, if applicable) charges will apply, if more than 7 days have passed even if the error is due to something our team did, charges will apply.
If the client does not want our team not to upload the final website files to their server and provide them with the files that they will upload or someone else will upload, our team will not be able to guarantee the online functionality of the website, the enquiry form and other areas as the final testing will not be performed and if the website is not uploaded by our team we cannot guarantee that it was done correctly. We recommend that our team upload, setup and test the final website for maximum performance and satisfaction.
Alternatively the website files can simultaneously be uploaded by our team and then the files (same files as online) provided in a zip file format and sent via email at client request, only if requested.
The above terms and conditions apply to all our design services, if service is not mentioned.
Logo Design
Starting from just $379 our logos are custom designed, highly professional and designed by in-house designers only.Various packages are available!
Web Design
Starting from just $979 for custom website design designed to look great and also function superbly.Designed and developed by highly experienced designers and developers
