Last Update: 18 April 2026

Welcome to Square Dots!
By accessing or using our services, you agree to the Terms and Conditions outlined below, along with our Privacy Policy and Refund Policy. Please read them carefully before using our services.

1. Acceptance of Terms

Our services are offered to you on the condition that you accept these Terms and all related policies.
By using our services, you agree to comply with these Terms and Conditions in full.

2. Changes to Terms

We may update these Terms or our policies at any time.
If we make changes, we’ll post the updated version on www.squaredots.com.au and update the “Last Updated” date above.

You (Customer/Client) are responsible for reviewing the Terms regularly.
Your continued use of our services after changes are published means you accept the revised Terms.

3. Definitions

Contractor: Square Dots, operating under the laws of Australia and Victoria.

Customer: A person or business purchasing our services.

Agreement: The contract between Square Dots and the Customer, including these Terms and the relevant Invoice.

Services: Monthly creative design plans as described on our website and in your Invoice.

Additional Services: Services ordered separately from our standard monthly plans.

Business Day: Any day other than Saturday, Sunday, en of year break (December and January) or a public holiday in Australia.

4. How We Form an Agreement

These Terms are considered an offer by Square Dots to provide services.

The Agreement begins once you make full payment for your Invoice — this counts as your acceptance of the offer.

By paying, you confirm that you agree to these Terms, our Privacy Policy, and our Refund Policy.

No physical signature is required. The Agreement is valid in electronic form.

5. Scope of Services

Square Dots may approve or decline service requests at its sole discretion.

We may engage trusted third parties to help deliver our services.

Each task within your plan is completed individually, based on the requests you submit via email.

We work Monday to Friday, 10:00 a.m. – 4:00 p.m. AEST, excluding public holidays.

You’ll receive all communication, revisions and tasks; and provide feedback, and receive deliverables via email.

Please review all delivered files within 2 days and let us know if corrections are needed.

Files remain in our servers for 60 days, after that if there is no response we may terminate the project and delete files with or without notice.

Ordering Terms

By completing the creative brief you are ordering our services and payment is required to begin work.

6. Rights and Responsibilities

Square Dots Agrees To:

Refuse work that violates any laws.

Suspend or end services if payments or obligations aren’t met.

Terminate this Agreement at any time, with applicable refunds if eligible.

Square Dots Has the Right To:

Provide services as described in your Invoice and within agreed timeframes

Keep all customer information confidential.

Customers Have the Right To:

1. Pay invoices in full and on time.
2. Provide all necessary information for us to complete your tasks.
3. Not disrupt or interfere with Square Dots’ systems or software.

Keep confidential any private information shared by Square Dots.

7. Unlimited Revisions

Unlimited revisions apply only to logo design packages.

Revision limits apply to all other design services this includes and not limited to; stationery design, web design and all graphic design services except logo design.

8. Payments

Service fees are set by Square Dots and listed on our website or agreed upon via email or chat.

All payments must be made in advance by credit card or bank transfer.

Services are considered paid when funds reach our account.

9. Service Acceptance

Service approval is handled through Email or as outlined here and on our website pages and may be outlined via email also.
Once you approve a task or request a revision, it’s considered accepted.

An approved project as finalised is considered final and additional charges apply thereafer to reopen the project and for each revision required.

10. Disclaimer and Limitation of Liability

No Warranties:
Our services are provided “as is.” We make no guarantees, express or implied, about accuracy, merchantability, or fitness for a particular purpose.

Limitation of Liability:
Square Dots will not be responsible for any indirect, incidental, special, or consequential damages, even if we were advised such damages could occur.

11. Indemnity

You agree to indemnify and hold harmless Square Dots, its employees, and affiliates from any claims, damages, or expenses that arise from:

Your use of our services,

Your breach of these Terms, or

Any violation of law or rights of a third party.

If you have questions about these terms, please contact us