LOGO
DESIGN
FAQ’S

Q1. How do I order my logo?

A. Compare our logo design packages. Select a package that suits your needs and budget and click the ‘start now’ button.

Q2. When do you start working on my project?

A. Depending on the time that you order, either early or late in the day we start working on your project on the same day or on the next business day of receiving your order as long as we have all the information needed and payment.

Q3. When can I see the first concepts?

A. It depends on the package ranging from 3-4 or 4-6 business days.

Q4. What are variations?

A. The variations are the modified versions of your chosen concept (logo) in a revision e.g. after revision 1.

Q5. What are concepts?

A. Concepts are an unfinished product. E.g. Like a concept car. The concepts are the logo ideas that are designed for you during the logo design process.

Q6. What are revisions?

A. Revisions are the modification requests that you can use to have your logo enhanced.

Q7. Do you claim the rights of created design?

A. You do, we only reserve the right to display logos on our portfolio and on a few other well known and trusted Portfolio websites such as Pinterest and Logo Lounge.

Q8. During the design process can I provide feedback for modifications via telephone?

A. For your own benefit and so that the project runs smoothly without misunderstandings it is best that you provide feedback via email, this way you have a record of the modifications that were requested and our designers can all have access to your requests when needed. Our design process has worked wonderfully for more than a decade.

Q9. What happens if I don’t like the concepts that are initially designed for me?

Although this hardly ever happens and you have unlimited revisions. If you don’t like the concepts and your creative brief was misunderstood by our team we will be glad to redesign the concepts if you don’t like any of them.

We are confident that we can provide a suitable logo design that you will love and we therefore provide a 100% satisfaction & money back guarantee logo design service.

To avoid this scenario ensure that you provide examples of logos that appeal to you to guide us in the right track and provide valuable information about your company, services etc.

We need to understand what you do to be able to design the perfect logo for your business.

Q10. Can I ask for my logo to be designed exactly like another logo?

A. We cannot copy other logos unless the logo belongs to you and you would like it enhanced or reproduced in high resolution Vector format.

Q11. How can I pay if I am overseas?

A. We accept overseas payments via PayPal, if you would like to discuss other payment methods please contact us.

Q12. I don’t live in Melbourne, can I still order your design services?

A. Yes our design services are available Australia-wide and Internationally.

Q13. Do you meet with clients or can I come to your office?

A. We run a hassle-free design service for the benefit of our clients you don’t need to come to our office or make appointments that can make the design process lengthy and stressing for you.

Because we have less overheads we can offer you better pricing compared to what other comparable design services would cost.

Order our packages online, receive the concepts and final files via email, conveniently provide all feedback via email and if you have any questions you can always call us.

Q14. How many designers design my logo?

A. It depends on the amount of work we have and the amount of designers available but to plan the designs a team of designers get together and provide input and their ideas based on the creative brief answers provided, then the graphics are created by one designer.

Q15. Are Vector files included?

A. Yes, we include the main source files that are in high resolution Vector format.

OUR CLIENTS

anzpac logo
Glencore Logo a Logoland Client
Crime Stoppers a Logoland client
RMIT University logo, a Logoland Client
The University of Melbourne a Logoland client
Clients CIO Advisory
Clients The University of Queensland
Chronos Care client logo