Here are the most
We have prepared a good amount of the most common FAQ’s that we have been asked throughout the many years that our graphic design company has been in operation, please read them below.
Q1. How do I order my logo?
A. Compare our logo design packages. Select a package that suits your needs and budget and click the ‘Request a quote’ button.
Q2. When do you start working on my project?
A. After you have confirmed that you accept our quote, filled in our provided creative brief, provided any relevant image examples and paid the deposit specified on your professional design proposal.
Q3. When can I see the first concepts?
A. Initial logo completion time frames range from 3 to 5 business days.
Q4. What are variations?
A. The variations are the modified versions of your chosen concept (logo) in a revision e.g. after revision 1.
Q5. What are concepts?
A. Concepts are an unfinished product. E.g. Like a concept car. The concepts are the logo ideas that are designed for you during the logo design process.
Q6. What are revisions?
A. Revisions are the modification requests that you can use to have your logo enhanced.
Q7. Who owns the copyright to the logo or any work you create?
A. After the logo files have been released and full payment has been made you will own the copyright to the finalised files.
Q8. During the design process, can I provide feedback via phone?
A. For your own benefit and so that the project runs smoothly without misunderstandings it is best that you provide feedback via email, this way you have a record of the modifications that were requested and our designers can all have access to your requests when needed. Our design process has worked wonderfully for more than a decade.
Q9. What happens if I don’t like the initial concepts?
No worries! We work with you to achieve the results you require!
Ensure that you provide examples of logos that appeal to you to guide us in the right track and provide valuable information about your company, services etc.
We need to understand what you do to be able to design the perfect logo for your business. But any graphic design involves a process and especially your logo design project and needs to be handled with patience.
With our extensive experience we do know that we usually do get it right very fast or immediately!
Q10. Can I ask for my logo to be designed like another logo?
A. We cannot copy other logos unless the logo belongs to you and you would like it enhanced or reproduced in high resolution Vector format.
Q11. I don’t live in Melbourne, can I still order your services?
A. Yes our design services are available Australia-wide and Internationally.
Q12. Can we meet in person?
A. We run a hassle-free logo design service for the benefit of our clients you don’t need to come to our office or make appointments that can make the design process lengthy and stressing for you.
Because we have less overheads we can offer you better pricing compared to what other comparable design services would cost.
Receive the concepts and final files via email, conveniently provide all feedback via email and if you have any questions you can always call us.
Q13. How many designers will work on my logo?
A. It depends on the amount of work we have and the amount of designers available but to plan the designs a team of designers get together and provide input and their ideas based on the creative brief answers provided, then the graphics are created by one designer.
Q14. Are Vector files included?
A. Yes, we include the main source files that are in high resolution Vector format.
Q15. Can I pay in instalments?
A. Yes! All we need is a deposit to commence your project, then payment will be required in two instalments. Request a quote and get a professional detailed proposal with more information!